Privacy Policy

• Account: name, email address (via Google OAuth or magic-link).
• Practice activity: scenario choices, scores, coaching messages.
• Voice recordings & transcripts of practice sessions (created via Vapi).
• Subscription & billing metadata (held by Stripe; we store a customer ID).
• Standard server logs (IP, user agent) for security and abuse prevention.
• Call setup diagnostics: whether your browser allowed microphone access and whether the call connected, along with your browser type and any error message, so we can fix calls that fail to start.
• How you found us: the site that referred you and the first page you visited. This is kept in a cookie for up to 90 days and saved to your account when you sign up.

• We use your recordings, transcripts, scores and custom scenarios to score your calls, coach you, and improve and develop Roleplayo, including training and evaluating AI models on transcripts.
• We may use de-identified transcript excerpts and aggregate results, with your name, email and other identifying details removed, for marketing, research and product demos.
• We won't use your voice, name or likeness in anything public, or train AI models on your voice, without asking you first.
• We never sell your personal data.

The full terms are in section 2 of our Terms of Service.

Voice recordings are produced and stored on Vapi's infrastructure under their Data Processing Addendum. We retrieve transcripts and recording URLs to display in your session history. See Vapi's privacy policy for their handling and retention practices.

• Vapi — voice transport, transcription, and recording.
• OpenAI — scoring and coaching (transcripts are sent for analysis).
• Stripe — payment processing and subscription management.
• Resend — transactional email (magic-link sign-in).
• Google — optional OAuth sign-in.
• Neon — PostgreSQL hosting for your account data.
• Sentry — error and performance monitoring (may capture technical error details).
• HighLevel — customer relationship management (your name, email and plan status).

We do not sell your personal data. We share only what is necessary for each provider to perform its function.

You can export or delete your data at any time from your Settings page. Deletion is immediate and irreversible.

• Voice recordings: stored on our voice provider's (Vapi) infrastructure; Vapi does not auto-delete on a fixed schedule. Deleting your account deletes your account data, scores and transcripts from our systems, your recordings from Vapi and the customer-list record the app created for you.
• Account data, scores, transcripts: retained until you delete your account.
• De-identified transcript excerpts and aggregate results: may be kept after you delete your account, since they no longer identify you.
• Stripe billing records: retained per Stripe's policies for tax/compliance.

If you are a California resident, you have the right to know what personal information we collect, to request a copy of it, to request correction or deletion, and to opt out of any “sale” or “sharing” of personal information. We do not sell or share your personal information for cross-context behavioral advertising. You can exercise your access and deletion rights yourself from the Settings page, or contact us. We will not discriminate against you for exercising these rights.

We protect your data with industry-standard measures: encrypted connections (HTTPS), access controls, and reputable infrastructure providers. No system is perfectly secure, but we work to safeguard your information and limit access to what is necessary to run the Service.

The Service is intended for real estate professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children.

We may update this policy; we will revise the “last updated” date above. Material changes will be reflected here.

Questions or requests: hello@roleplayo.com.